Terms of Service

Terms and conditions created by the generator of the German lawyer hotline AG

contracting party
On the basis of these terms and conditions (AGB) comes between the customer and
"Heller-Bräu" Trum GmbH
Represented by managing director Matthias Trum
Address: Dominikanerstraße 6 96049 Bamberg
Tel: 0951/56060
E-mail address: shop@schlenkerla.de

Commercial Register: Register Court Bamberg
Commercial Register Number: HRB 7192
Sales tax identification number: DE281144115
, hereinafter referred to as provider, the contract concluded.

This agreement governs the sale of new beer and glass goods through the supplier's online store. Because of the details of the respective offer, reference is made to the product description of the offer page.

The contract is concluded exclusively in electronic commerce via the shop system. The presented offers represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The order process for concluding the contract includes the following steps in the shop system:
Selection of the offer in the desired specification (size, color, number)
Insert the offer in the shopping cart
Pressing the button 'to checkout'
Enter the billing and delivery address
Selection of the payment method
Review and processing of the order and all entries
Click on the button 'order now'
Confirmation email that order has arrived
By sending the order confirmation the contract is concluded.

Contract duration
The contract has a term of one delivery, subject to termination. The total price is calculated from the following components: the stated item costs plus shipping costs. Shipping costs overview: http://shop.schlenkerla.de/Schlenkerla-Shop-Versandkosten

The provider reserves the right to provide an equivalent in quality and price performance. The performance shown in the shop is exemplary and not the individual, contractual service. The provider reserves the right not to provide in the case of unavailability of the promised service.

Prices, shipping costs, return costs
All prices are final and include the legal value added tax. In addition to the final prices, depending on the shipping method, there are additional costs that will be displayed before the order is sent. If there is a right of withdrawal and is used by this, the customer bears the cost of the return.

terms of payment
The customer has only the following options for payment: advance transfer, payment service (PayPal). As part of PayPal payment, all payment methods offered by PayPal, such as: Credit card or direct debit, are used. Further payment methods will not be offered and will be rejected.

The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all details for the transfer and is sent by e-mail. Using a fiduciary / payment service provider allows the provider and customer to process the payment between each other. The fiduciary service / payment service provider forwards the payment of the customer to the provider. Further information can be found on the website of the respective fiduciary service / payment service provider. The customer is obliged to pay or transfer the amount shown to the account indicated on the invoice within 14 days after receiving the invoice. Payment is due without deductions from the date of invoice. After expiry of the term of payment, which is thus determined by the calendar, the customer shall be in default even without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. The set-off with claims of the customer is excluded, unless these are undisputed or legally established.

delivery terms
The goods will be shipped immediately after confirmed receipt of payment. The shipment is on average after 3 days at the latest. The entrepreneur undertakes to deliver on the 7th day after receipt of the order. The regular delivery time is 4 days unless otherwise stated in the item description. The supplier sends the order from its own warehouse as soon as the entire order is in stock. If the supplier is not responsible for a permanent impediment to delivery, in particular force majeure or non-delivery by own suppliers, although a corresponding cover transaction was made in good time, the supplier has the right to withdraw from a contract with the customer. The customer will be informed immediately and any services received, in particular payments, will be refunded.

Consumers are entitled to the offered services a statutory warranty liability according to the relevant provisions of the Civil Code (BGB). If this is deviated, the warranty is based on the regulations set out in the General Terms and Conditions (GTC).

The customer has no possibility to directly access the stored contract text himself. The customer can correct errors in the input during the ordering process. For this purpose, he can proceed as follows: In the ordering process, buttons are displayed to change all information and the article selection. Only by pressing the button "order to pay" the order process is completed binding; before can be canceled at any time.

You can contact our customer service at the following times:
Heller-Bräu Trum GmbH
Dominikanerstraße 6
96049 Bamberg
Tel: 0951/56060
eMail: shop@schlenkerla.de
Opening hours:
Mon-Thu 7-15: 30, Fri. 7-12 o'clock.

Claims for damages of the customer are excluded, unless otherwise stated for the following reasons. This also applies to the representative and vicarious agents of the provider, if the customer raises these claims for damages. Excluded are claims for damages of the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

Assignment and pledge ban
Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.

Contract language, place of jurisdiction and applicable law
The contract is written in German. The further implementation of the contractual relationship takes place in German. It exclusively applies the law of the Federal Republic of Germany. For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. Jurisdiction in disputes with customers who are not consumers, with legal entities under public law or with special funds under public law is the domicile of the provider.

data protection
Please note our privacy policy: https://shop.schlenkerla.de/Schlenkerla-Shop-Privacy-and-security

The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.